Kyndryl is hiring for Associate Technical Engineer

 




About Company:

Kyndryl Holdings, Inc. is an American multinational information technology infrastructure services provider that designs, builds, manages and develops large-scale information systems. The company was created from the spin-off of IBM's infrastructure services business.

Position: Associate Technical Engineer

Qualification: BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma

Stream: computer/IT specialization only 

Batches: 2022

Location: Bangalore

Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
  • Providing remote Infrastructure support delivery and performing problem cause analysis.
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
  • Providing direct technical assistance to customers via phone, email, and chat.
 
 Required Technical and Professional Expertise

  • Fundamentals of IT
  • Basic Concepts in Networking, Windows, Linux, Unix and other OS
  • Basic Knowledge of concepts about databases
  • Basic Knowledge of Z/Os and Operations Monitoring
  • Fundamentals of SAN, Back-up and Restore Technology
  • Fundamentals of Cloud and Cloud Computing



To Apply for this job Role: Click here



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