Amdocs is hiring for TBO Analyst || Register Now



 About Company:

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.

Amdocs is hiring for TBO Analyst

Position: TBO Analyst

Qualification :BSc, BCS, BCA & MSc 
 
Streams: CIS & IT 

Salary: 5LPA

Location: :India- Pune (Amdocs Site)

Batch :2021

Responsibilities:

•    You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
•    You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
•    You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
•    You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude    
•    You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities. 



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