Hexaware is hiring for Trainee - Infrastructure Management Support (IMS) || Register Now || 2022 batch

 

About Company: 
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by ‘Powering Man Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences. 

       Our service offerings include application development and management, enterprise package solutions, infrastructure management, business process and independent testing. Its geographical segments are North America, Europe, India and Rest of the World. Our growth strategy is further strengthened by our expanding global delivery capability, with 36 global offices and around 20,000 employee’s strength
 

Job Role: Trainee - Infrastructure Management Support (IMS)
Eligibility Criteria: Education: 
 • 10th Standard: 60% and Above
 • 12th Standard: 60% and above
 • Graduation – 60% or 6.0 CGPA and above as applicable by the University guidelines

Qualification:
 • Year of Passing -2022 Only 
 • Bachelor of Computer Application - BCA
 • Bachelor of Science- B.Sc.
 • Eligible Streams-Computer Science, Information Technology and Electronics. 

Job Requirements:
  •  Excellent verbal and written communication in English is must 
  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  •   Meet established service level metrics for call response, technical support and customer service 
  •  Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  •   Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution 
  •  Follow and complete IT Service desk opening and closing checklists 
  •  Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting 
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..      (It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner 
  • Candidates should be open to work in 24*7 shifts environment 


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