DXC Technology is hiring for Senior Assistant Service Delivery Coordinator


 About Company:

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

DXC Technology is hiring for Senior Assistant Service Delivery Coordinator

Job Role: Senior Assistant Service Delivery Coordinator

Qualification: Bachelor's Degree

Branch: IT, Computer Science, BCA, BSc Mathematics, Physics, Chemistry

Location: Bangalore, Chennai, Noida, Gurgaon, Hyderabad.

Salary: 3 LPA ( 2.8 Fixed+20K joining Bonus) + Night Shift Allowance

Job Specifications

  • An Ability to work with cross functional teams across all domains 

  • Good written and spoken English 

  • Flexible to work - 24x7 Support (night/morning shifts) 

  • Work Experience: 0-1yrs 

Responsibilities

Candidate plays a role of an ongoing interface between client and DXC. 

  • Assist in gathering the required information, to handle customer software, technical quires, troubleshooting and problem solving of end user issues. 

  • Manage customer expectations regarding estimated response times for issue resolution, meet SLAs like response and resolution times 

by partnering with L2, and L3 teams within the organization.

  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. 

  • Own customer technical issues from initial report to resolution, communicating the customers regularly regarding issue status. 

Monitoring the given tasks as needed.

  • Ensures compliance with internal processes and standards for IT Support.





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