DXC Technology is hiring for Associate Professional Technical Support

 

About Company:

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Job Role: Associate Professional Technical Support

Qualification: Bachelor's degree Branch: Computer Science or related discipline

Location: Bangalore

Job Description:

Essential Job Functions:

  • Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.
  • Coordinates, conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems.
  • Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.
  • Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.
  • Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
  • Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies.


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