Dunzo is hiring for Voice of Customer || Permanent Work from Home

 


About Company:

Dunzo is an Indian company that delivers groceries and essentials, fruits and vegetables, meat, pet supplies, food, and medicines in major cities. It also has a separate service to pick up and deliver packages within the same city. Dunzo currently provides its delivery services in eight Indian cities including Bangalore, Delhi, Gurgaon, Pune, Chennai, Jaipur, Mumbai and Hyderabad. The company also operates a bike taxi service in Gurgaon.

JOB ROLE: Voice of Customer(Remote)


Location - Permanent Work from Home


What you’ll need: 

  • Bachelor's degree
  • Want to build career in Research Domain.
  • Fluency in English and Hindi is a must.
  • Must speak at least one of these languages - Kannada, Tamil or Telugu. 
  • Hands on experience on MS Excel.

What you’ll do: 

  • Reach out to our Users, Partners and Merchants to understand their experiences and expectations:
  • This would include participant recruitment and interview scheduling, conducting short interviews  and surveys through voice calls and getting feedback from time to time
    • Support the research and insights team with logging customer interview data and organizing it for analysis
    • Help with post research work including coordinating on user incentive payouts
    • The role is 5-days working from 10am-7pm. Weekly offs would be on any two days of the week

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