SUTHERLAND IS HIRING FOR TECHNICAL SUPPORT || PERMANENT WORK FROM HOME JOB

About Company:
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

JOB ROLE: TECHNICAL SUPPORT


Location - PERMANENT WORK FROM HOME JOB


Salary: 2,50,000 - 3,50,000 P.A.

Job Requirement

  • Profile mix of Graduate freshers or Undergraduate
  • Needs to have good knowledge in computers(Technical knowledge about hardware computers, eg RAM/ROM, types of Rams, SSD/HDD, Microprocessor etc
  • Typing Skills: 25 WPM/90% accuracy

Shift Timing/Days working


  • 5 days working Mon-Fri/Sat & Sun-week off
  • Shifts-24/7 rotational shifts /any 9 hours of shift
  • Process-Blended- Mix of Email Voice & Chat support 70% Voice/30% non voice
  • Permanent work from Home/desktop will be given by the company post selection

Candidates need to have fair knowledge of hardware computers(for eg: RAM/ROM, types/functions of RAMs, SSD/HDD, functions/characteristics of SSD/HDD, microprocessor, motherboard, where it is located, components of motherboard, Components of computer BIOS, memory, storage, devices and the full forms of all the abbreviations.

  1. what is RAM/ROM, types/functions of RAMs
  2. what is the difference between SSD/HDD, what are the functions/characteristics of SSD/HDD
  3. what is cloud storage?
  4. What would you do if you do not have internet on your laptop(prepare on the troubleshooting steps for the same)
  5. Your Windows machine is booting up slow, what are the possible solutions to this?
  6. You have put SSD in a slot, but the slot is not working that what you will do?
  7. Issues we access BIOS , DRAM generations, system configuration, SSD v HDD key features other than speed, system upgrade suggestions for DRAM, mock call to check communications, probing skills
  8. BIOS, SSD and DRAM (Failure modes/reasons and fix for that)
  9. BIOS (what are the situations we use them)
  10. DRAM generations and mix match compatibility
  11. What is Dual Channel functionality
  12. Steps for installing memory in a laptop or mac book pro system
  13. What is case modding
  14. What is overclocking
  15. RDIMMs over UDIMMs

Interested candidates can share their updated CV on neha.qureshi@sutherlandglobal.com


Apply Link:https://www.naukri.com/job








 

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