Amdocs is hiring for Technical & Business Operations Analyst
About Company:
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.
Job Title: Technical & Business Operations Analyst
Location: :India- Pune (Amdocs Site)
In one sentence
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
What will your job look like?
• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
All you need is...
• Bachelor's degree in Science/IT/Computer Science or equivalent
• Experience writing software code in at least one programming language
• Good knowledge of Object Oriented Design and development
• Experience in Production Support/Application Support
Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022
Apply Link:https://jobs.amdocs.com
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